Pure Incompetence: $5,000 Pre-Built Gaming PC Filled with Mistakes (Skytech Mark 9)
2,217,242
2022-10-22に共有
We're hugely disappointed in Skytech for not only dropping the ball, but also failing to recognize what went wrong when the answer was right in their faces. Skytech has done well in the past, but after this experience, it's clear that the company needs some more SOPs and quality control internally for their staff. This was a $5,000 computer after shipping, making it one of the most expensive we've ever reviewed, and it's arguably worse even than Alienware's R13 efforts. The Skytech Mark 9 had backwards fans, was tested with the fans installed that way at the production line, has a bent cooler, some bloatware, and other issues. XMP isn't even on and BIOS isn't configured right.
SUPPORT our efforts & ability to buy these pre-built PCs for independent reviews so that we can keep helping people choose good options -- grab a BRAND NEW GN Coaster Pack on the store, in stock and shipping now! store.gamersnexus.net/products/gn-drink-debug-coas…
Watch our pre-built playlist here: • "Fixing" the Alienware R13 Dumpster Fire
Watch when Skytech did a good job here: • One of the Best - Skytech Chronos $19...
And watch our Alienware R13 review here: • The Worst Pre-Built We've Ever Review...
Bearded Hardware had a cameo! Check him out here: youtube.com/c/BeardedHardware
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TIMESTAMPS
00:00 - YES, THERE'S A PROBLEM
01:34 - One of the Most Disappointing Builds
02:52 - Tearing it Down
04:03 - Excellent Customer Support
04:50 - More of the Internals
08:07 - The Cooler is Also Bent
09:55 - Gluing Cables
11:47 - Loose Screws
14:10 - Thermal Testing
15:30 - GPU Thermals & Utilization
16:14 - Frequency Loss & "Certification"
19:03 - VERY LOUD
20:24 - Power Consumption Testing
21:30 - Setup, Software, & Installation
22:57 - Incorrect BIOS Settings!
24:30 - Conclusion
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Host, Writing, Test Lead: Steve Burke
Testing, Writing: Patrick Lathan
Video Editing, Camera: Andrew Coleman
Video Editing: Mike Gaglione
コメント (21)
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LIVE STREAM ALERT! On Sunday 10/23 at 1:30PM Eastern, we will be live overclocking the RTX 4090 on liquid nitrogen with special guest Bearded Hardware (cameo in this video). Check back for it! Watch our pre-built playlist here: https://www.youtube.com/watch?v=ZtnBr-v2ufs&list=PLsuVSmND84QuM2HKzG7ipbIbE_R5EnCLM Watch when Skytech did a good job here: https://www.youtube.com/watch?v=XYyBeYW4FX4 SUPPORT our efforts & ability to buy these pre-built PCs for independent reviews so that we can keep helping people choose good options -- grab a BRAND NEW GN Coaster Pack on the store, in stock and shipping now! store.gamersnexus.net/products/gn-drink-debug-coas… And watch our Alienware R13 review here: https://www.youtube.com/watch?v=UnvxSkqJ8ic
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Skytech Gaming would like to thank you for the constructive criticism. While painful, we've earned it. This will only further motivate us to improve and better serve our community going forward. While we have not been thorough enough in our training and QC on custom builds, we have taken this feedback to heart, and are diligently working to address these issues. We welcome further feedback and advice as we strive to hold ourselves to a higher standard.
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Absolutely embarrassing showing, and the email from the "Chief Technology Officer" was the icing on the cake.
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Man I’m glad i learned how to build a pc. The joy of saving money and doing it properly is second to none.
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Seeing their professional cable management has made me feel better about my own 👌🏻
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An interesting video idea would be to build what you guys think a $5 000 prebuilt should be. Going through the part selection, the build process, and finally the software loading. I'd watch that.
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"Is there a problem with the system?" - Chief Technology Officer One for the history books 🤦🏻♂️
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i would be pissed if i payed 5000 for a pc and it had damage but at least the company agreed to replace it
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ignoring literally all of the problems with this PC, paying $5k for an AIR COOLED 12900k is absolutely wild.
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Steve is getting very good at his comedic timing. I love these pre-built pc reviews!
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The kind of incompetence that makes you believe in yourself more.
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I bought a Skytech for around $4,400 from Amazon about 6 months ago with a 3090. Immediately got 10+ blue screens per day. I spent around 2 hours on the phone with them, and they were very nice, however, 2 hours of having me install programs to test things and then getting off the phone, only to have it bluescreen again. Repeat and rinse several 2 more times. After that I thought to myself do I really want to spend $4,400 that doesn't properly from day 1? I returned it and went with Digital Storm. I love my Digital Storm. It was a couple of hundred extra dollars but the case is much larger, no heat trouble at all, and not a single problem since day 1.
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I would like to see how this system performs if everything was done right. Perhaps Steve & Co. could incorporate something similar, where they're like "Ok, we put the fans on correctly, we tightened everything down, now let's see what happens" and post the results. Plus it'll let viewers see how something that could be considered a minor change could mean major performance increases.
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Skytech offered to replace the PC. It would be educational to see if you got a Monday-with-hangover effort the first time, and the replacement is competently built.
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For over $5K that's just completely unforgivable.
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Im glad you got good customer support, i got mine, had a bad cpu fan, contacted them about the warrenty and they told me that they couldnt do anything about it
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This is surprising to see. I bought a Skytech Archangel last year (its almost completely upgraded at this point) and it ran perfectly. No issues, solid cable management and build quality.
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Finally, we get another installment to the "It's better than Dell" series. 🥳👍
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My favourite part of this is that, if Steve rips you apart for something, he'll give you 5 different ways to fix the problem. That sort of attitude (especially on YouTube) needs to be celebrated more. Good work on the review, and I hope SkyTech reaches out to you with a humble response.
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I would have loved it if you had reinstalled the cpu cooler correctly, to show how easy it is to correct the mistake, and the performance difference
