Grenade-Wielding Former Security Guard Takes Over 50 Hostages In Manila Mall | The Negotiators

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Published 2023-12-14
After he is fired from his job, former security guard Alchie Paray shoots a colleague and holds 55 people hostage at a shopping mall in San Juan City, Metro Manila. Renowned police negotiator Gen. Orlando Yebra, scarred by a past crisis gone tragically wrong, races against time to prevent another catastrophe. A decade earlier, he grappled with a disgruntled policeman holding a tourist bus hostage. That incident ended in the deaths of eight tourists and the hostage taker.

As tensions escalate, Paray’s demands take increasingly eccentric twists and a dangerous paranoia grips him as he becomes aware of police movements outside. San Juan City Mayor Francis Zamora steps into the fray to attempt to soothe the volatile situation and then things take a shocking turn.

00:00 Gunshots inside the mall
01:33 Police decide their strategy
07:48 How to start a hostage negotiation
11:55 A hostage-taking ends in tragedy
17:25 Mounting a secret rescue mission
22:54 Hostage-taker's second demand
29:06 Switching to a civilian negotiator: Manila's mayor
35:59 Hostages and hostage-taker exit the building
39:07 Subduing the hostage-taker

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About the show: Negotiating is part of everyday life, from haggling with street vendors to navigating salaries with employers. Only a few can give deeper insight into the art of negotiating when the stakes are high. The world's most skilled negotiators tell all on how they navigated deadly situations.
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All Comments (21)
  • @Mr2Am3
    Love the views the negotiator has, he doesn't only want to save the hostages, he wanted to save the hostage-taker. Really a fresh perspective when it comes a hostage scenario.
  • @exaltedreaper604
    I live in San Juan City and know Paray or Kuya Arch personally since I go to Greenhills frequently since I was raised in that city. Kuya Arch was just infuriated about him getting fired due to complaints made by people who visit the mall. During the time he got fired while his financial situation was bad to summarize it here it is: - Has a wife (His wife is pregnant during that time) - Child - If I remember he was in debt too So there's no reason for him to be fired like that just because of "some" complaints. That's why most of the people who sympathized with him were people from the area (SJC), specifically West Crame which is literally beside the mall. And his team leader kuya Cagais who wasn't mentioned in the video but you know him if you're from Crame wasn't mad at all in fact he got fired even though he helped diffuse the situation. One of the hostages was also my relative and she told me Kuya Arch wasn't scary at all in fact he was kind to the hostages, and the fact that the hostage that was interviewed at the end only cried due to shock and fear, and in the end sympathized with Kuya Arch because she knew his situation. And when the retired police BGEN said it was never their intention to "eliminate" Kuya Arch and had no SWAT personnel in the vicinity except for the ones who attempted to apprehend him. Well, first things first, the area has a rooftop surrounding the place where Kuya Arch talked to the media, and my cousin who was on-scene (not the hostage) saw SWAT snipers positioned and ready to shoot Kuya Arch if he pulls the gun on his waist. And when Kuya Arch was brought to prison let me inform you all that after a few days/weeks Kuya Arch's "CHILD" died because he was unable to pay for the hospital bills. The fact that they lack the background and history of the hostage taker is crazy. And to inform you all he's still in San Juan Prison and his trial is being held in Pasig which takes so long. Anyways, if sources online say he was 40 during the hostage-taking, first of all, he ain't that old during the hostage-taking he was still 32, now Kuya Arch should be 35. He should still have 3-4 years in Prison. Thanks for informing yourself by reading this entire thing I made what @SJ-fz3hr also commented is true and 100% factual.
  • @kianvillareal547
    this is definitely a lesson sa mga establishment employers na tratuhin ng tama ang mga employees. Worth it panoorin
  • I worked as a guard in one of the most successful mall chains and I can testify kung gaano ka liit ang tingin ng mga client sa mga guard. Halos walang day off kasi walang tao kadalasan once or twice a month lang our duty is 12 hour duty. Kailangan mong pumasok 30 minutes early UNPAID for the discussion na paulit ulit naman cyempre sasabihin nila na agency dapat namin ang sumagot doon but get this evey time na dumarating daily time record namin na AUTOMATED Hindi kasama yung 30minutes. Nung anniversary nila pinag duty kami hindi bayad for 4 hours binantaan pa kami ng direct hire na security supervisor "agency na ang bahala sa inyo". At once ireklamo ka ng customer kahit sa napakaliit na bagay kahit ikaw ang tama walang papanig sayo kung mali ka mali ka kung tama ka mali ka parin. Kaya sana yung mga mayayamang tao dyan please just try to be nice sa mga guard kasi at the end of the day mayayaman parin naman kayo ehh.
  • @rodel86
    I like the fact that the hostage negotiator got the chance to redeem himself and even after that he remained selfless. His so called failure before became his biggest lesson and made him what he is today.
  • @romeoochavez9222
    Yebra is not at fault with the Luneta hostage taking, it was the media. They are broadcasting what's happening outside the bus and the meeting of the officials. The hostage taker knew everything cause the tour bus has tv inside. They should've stopped the live broadcast so that the hostage taker won't see where the police are coming, even the practice drill for how the police will get inside the bus was broadcasted. 8 people died because media wants the latest "scoop".
  • @Jhecah
    grabe iyak ko dito 😭😭😭 may mga mabuting tao naman na nkkagawa lang ng masama dahil sa problemang di na nila kayang dalhin. saludo sa lahat ng umayos neto. lalo na sa nkkipagusap sa kanya.
  • I remember this guy way back 2009 dalawa lang kami sa site that time. Napakabait na tao yang kaya nalungkot ako dahil nagawa nya yan. Sa pagkakakilala ko sa kanya may problema sya sa work and family nya. Mahirap ang buhay nya kaya sya nag bakasakali sa maynila. Matagal na syang security guard and I remember also about his agency's na minsan hindi sila patas sa mga Tao nila.. I hope his okay now ❤
  • @olracorig
    The guy's story resonated with a lot of security personnel. What he did is wrong and he should go to jail. But, what he said about his backstory really drove home the point that many guards like him are paid starvation wages by security agencies. they are paid minimum salaries. About 15,000 Pesos or 350-360 SG dollars per month. They aren't regular workers and despite existing regulations that would say otherwise, they are terminated by bosses at whim.
  • @geliep
    What he did is wrong, morally and legally but let this be a STRONG reminder to employers. You are managing people not machines. You have to be a leader and not a boss. Mahirap isantabi ang sarili bago ang iba pero bilang supervisor or manager, ikaw ang bridge between the company and your people. You have to make sure that good communication is there. On every corporate decision, hindi lahat tatanggapin yun. It’s a blend of accommodating, compassion and decisive. Also, you have to be just and maintain integrity. Remember, you also leave a legacy sa mga tao mo. Mahirap yung may disgruntled employee ka dahil hindi ka naging just and nawala ang integrity mo.
  • @SaiCaz23
    I remember this happening during the pre pandemic scare, was monitoring the news overseas then this news pop out. The negotiator Gen. Yebra Jr, did learned his lesson the hard way from the tragic Luneta hostage situation. And the outcome was nearly perfect beside the injured supervisor. My heart goes out to the hostage taker with his grievance on abuse and injustice from his supervisor and agency (which sadly happens often than not), and to the hostages who suffered trauma and/or mental health issues after the incident.
  • @neosugarland7682
    Kudos to police negotiator Gen. Orlando Yebra despite a scarred by a past crisis that gone tragically wrong he was able to rise to the occasion do his job well and to San Juan City Mayor Francis Zamora for time of facing the hostage situation and coming on top resulting in a more favorable outcome. Bravo guys, God bless.
  • @ramensospicy2992
    seems nobody has mentioned this but salute also to the employee that was able to escape but the cops had him go back in and talk to the people hiding in the women's restroom! :face-orange-biting-nails:
  • @hahahlol4376
    Marami pong Salamat CNA for this wonderful take on this incident. I just hope and pray that Mr. Alchie Paray will be given a fair system and wouldn’t experience any unjust representation. I’ve seen some of his interviews, and it seems like he’s a sincere man. He’s been wronged and I guess he’s already at his wits end. 2026, I aspire him to become a better person, achieve forgiveness, wellness and success in life. For all the Employers and the higher Management, be Ethical! After all, people is one of the most important resource for any organization (small or big). Integrate both of your EQ and IQ.
  • @user-zd4ey5qc7e
    I feel what the hostage taker was going through. My husband was a former security guard and unfair and unjust practices really happens inside the security agency. Example: Delayed Salary, No Overtime Pay and Too many overtime work etc. tapos alisin sa work kung ayaw sundin gusto ng supervisor na super demanding. Very wrong ginawa Niya but that Action shows how injustice can push a person to do wrong. Hopefully, that's an eye opener for security agencies. And hoping every now and then agencies would be monitored.
  • @Zz59295
    Wow the actor and his build was so alike the hostage taker. Great job CNA on producing the documentary including all the footages and give a well balanced view. Was amazed at how they managed to get someone who had reported both the luneta and greenhill incident, and link both incidents well. Including the negotiator who happened to be present in both incidents and shared the differences and what had been learnt.
  • @QuicknStraight
    As a retired senior detective myself, it is clear that there were just too many people trying to get involved in this case to try and make a name for themselves. The only people who should have been involved were the negotiator and few few experienced operatives to gather information from escapees. Everybody else needs to take a step back and let the trained experts do their jobs. And that means the senior officers butting out, too. It's not a media op for senior officers to try and publicise themselves.
  • SALAMAT Buddy SA Sacrifice mo na maging Boses nating MGA Naaaping gwardya Bagaman nakakulong kna ngayon Sana balang araw ay makalaya Ka at mkpagbagong Buhay Bagong pagasa 😊🙏
  • I can't really blame the frustration that people here in the Philippines feel. I have friends who were supposed to receive a covid bonus because they worked for a certain hospital and they were supposed to get it last year (2022) but here's what happened. They received only half of the bonus in the middle of the year but it was deducted because of "additional expenses". The other half? They're still waiting until now and it's going to be 2024 in 2 days. It's literally survival of the fittest here in the Philippines. Me? I don't work for anyone anymore. I work for myself. It's hard, but at least I don't have to pretend like I like my boss and supervisors and pretend like they're such amazing people.
  • @lqfr8813
    i come from indonesia, but this guy story hits home. many employers/higher ups think that staffs and employees are just dispensable pieces they can do whatever they want. when someone get fired / lay-off the reason could be anything the employers want no matter how good they do the job and good attitude. staffs / employees hardwork to make the workplace better often never get even a praise or notice by anyone instead gets expected to work more than our work hours