Couple says they were scammed out of thousands of dollars

The ONLY WAY to protect yourself from fraud is to NEVER, NEVER, NEVER, NEVER answer a phone call from your bank. NEVER!!!! If they call you don't pickup and immediately go to your local branch to find out the reason for the call.

You know it's a scam when someone on the other end of the phone immediately picks up.

Guys, your bank will NEVER call you for you to give out personal information.

That’s people that work in the bank they all have access to almost everything

The US should pass a law that would hold all wire transfers for 24 hours before payment is cleared. All the gullible people in America need it.

If it was Chase's money they absolutely be able to get it back.

1:11 - When Chase says in the text “We’ll NEVER call you to ask for this code” and “Only use this code online” - THEY MEAN IT! Please pay attention folks.

This is extremely disturbing and Chase needs to do more to prevent fraud.

Remember this: DO NOT share anything about your bank account to anybody, over the phone!

1:00 They answered "This is Chase Bank" 😂 When have you ever called a credit card company and had a live person answer, and not a robot menu 🤦‍

I worked in the wire room for many many years at a bank. First of all the wire can be recalled as we would just call the receiving bank and ask for a recall. Also assuming the receiving bank has done their due diligence the wire has to be to an established account, otherwise there would be a Yellow Hammer or Lexus Nexis alert if a wire that large was received by a new account. Treasury and loss prevention would have placed a hold and then spoken to deposits about why they are receiving a wire immediately to a new account. Something isn’t right here

Nobody's going to say it? What accent did the caller have? We shouldn't be ashamed of that question.

Don't provide bank information to people who call you claiming to be from the bank, hang up the phone and call the number on the back of your card or log into your account online to verify whether or not there's a fraudulent transaction. If you're unable to do that just go into the local branch. As a rule I never answer my phone unless it's someone I know, if it's legit they'll leave a message. That way I avoid phone scams. Also I never have a lot of money in my checking account, only enough to cover my monthly expenses. And I have nothing in my savings account as the bank doesn't pay interest$.

This should have been stopped as soon as she called the customer service number. Having to drive to different branches is ridiculous. I am closing my account with Chase.

The phone companies have the ability to prevent spoofing through verified numbers. The fact that they don't do this should make them liable.

This lady was doomed when she answered that call. Banks will never call you!

Notice that with all these scams you never see the one where the bank is left holding the bag.

I keep getting similar calls. They leave no information on my voice mail but I never call them back. It's so sad.

As someone who went through identity theft and scamming this summer, the scammers are way faster and more sophisticated than everyone else and not even the police will help you. I’ve never been so paranoid in my life.

Financial institutions need to be held responsible. There should be legislation that holds financial institutions responsible for their security, and having their customers fall victim to this.