USAA Bank Fraud Concerns

I am really concerned about the current bank crisis , these are all the signs of yet another 2008 market crash , so my question is do I still save in the United States dollar or is this a good time to buy gold or some other assets ? USAA today who knows who tomorrow

USAA is indeed no longer what it used to be.

Seem like nothing happens until a news station embarrass the corporation.

I am really worried about the current bank crisis/interest rates, these are all the signs of yet another 2008 market crash 2.0 , so my question is do I still save in the United States dollar or is this a good time to buy gold?

Why did it have to go to a reporter investigating it and publicizing it for USAA to do anything about it.......???????????

You can have the best fraud detection program but it's useless if you have hired crooks due to inadequate screening process for new employees.

They basically hired criminals to staff their call centers to save a buck and refused to take accountability for it. I joined as an E-2 and kept accounts there for over 20 years. They were really good throughout my career but seemed to go downhill after I retired. I haven’t dealt with them in years and I’m glad they are finally getting called out. The customer service is worst than the cable company. This is good reporting.

I was once extremely satisfied with USAA, having banked with them for 25 years. However, the service, which was once exceptional, has drastically deteriorated in recent years. A few years ago, I became so frustrated that I closed all my accounts, except for one, and now maintain as minimal a balance as possible in that account. Clearly, the appreciation for military customers isn’t what it once was. Which seems to mirror a broader sentiment in America where politicians have realized they can express disdain for service members and their families, yet continue to label themselves as patriotic, without facing any political repercussions. Likewise, USAA.

This is when corporate media shines— when aiding consumers ! Please do more of THIS and less political propaganda. Good job. Please keep it up.

I joined USAA when they opened up to senior enlisted. Was very happy with them, for 3-4 years. Then my homeowners and car insurance started jumping over $100.00 each year. They never would tell me why. But did feed me a load of crap about shingles on roofs, in my state. Left them and my insurance dropped by 50%. They just got too greedt.

Is this happening from the inside?? Because they sure didn't want anybody to know until the reporters got involved?? And they're still claiming innocence and trying to charge people fees 😡

As 50 year members, this hurts! We remember the glory days! My husband has had numerous fraud alerts on his USAA Visa cards…they just cancel the charges and issue a new card. Once fraud was committed on a card he had yet to receive! I always wondered if it was an “inside” job.

That’s where I used to keep my emergency savings - but I pulled it out after learning about this.

The feds need to get involved!!!!!!!!!!!!!!

this is why local news channel is important. it can get the news that is very important and close to the people and get them the help and attention that is needed to force these company to do the right thing

A similar thing with fraudulent USAA accounts being created and then funds withdrawn happened to my late father, a retired US Army Colonel. USAA initially accused him of the fraud and wanted him to cover thousands of dollars in missing funds. To make a long story short it became pretty clear that this was all being perpetrated by insiders, dirty employees at USAA. Their house needs a good cleaning and until they do so I would recommend you and your money stay away.

I get a stress attack every time I have to call them. They’ve raised my auto insurance many times, no explanation. I have zero tickets and no accidents. I drive 3000 miles a year. They lie at every opportunity. I’ll be searching got another company. I literally hate what USAA has become.

I dumped USAA after 25 years of their services because of the insurance department. Their estimator assessed $31k in storm damages on my home and then only paid $18k. I spent $17k just on the roof. The claims people are the worst in every way. I closed everything in 2014 and refuse to answer any calls from them. Crooks.

I was going through my USAA account and seen a live $10k deposit made to my account. I quickly went through the password and pin reset. That $10k deposit really helped me out.

So much respect for this Problem Solver investigative reporter.