Customer Karen Says she wants us to drive on her driveway AGAIN after we allegedly damaged it?
Published 2021-10-01
We try to help people as much as we can but with situations like that where the Manager at the shipper and our company agreed to leave it curbside..... The rest the customer can figure out. Also the customer stated we weren't supposed to be there until tomorrow: We the delivery company have no control over the scheduling of the product and that is to be delivered, That is setup with the shipper.
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All Comments (21)
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Wanna see the Original Delivery that she claims there was damage? click here: https://youtu.be/icKu6XP0EGQ
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It’s definitely a sign of the world we live in when you need to record every move you make.
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The contractor should be handling this 100%
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You handled that with professionalism. Well done. She filed a claim and then wants you drive on the drieway AGAIN? Yea, NO.
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she’s like a child, it’s everyone else’s issue aside from her: you, the contractor, your company, other drivers, other people stealing her stuff. never once was she like “i really got myself in a situation by being difficult and problematic. i’m sorry.”
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If your asphalt driveway is newly laid and still not set you should really cordon it off and not schedule deliveries until it's ready to be driven on
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As a tow truck driver I dealt with A LOT of situations just like this. The first time a complaint was received when I was trying to assist a customer more than required, my manager told me something that has stuck with me for 20 years now, "no good deed goes unpunished". My manager was a wise man.
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My father was a truck driver and my brother is one now. I appreciate what y'all do. Dealing with people like this must be exhausting.
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She seemed like a fairly reasonable lady all things considered wasnt overly agressive and when she realized you werent gonna do it she didnt get mean or nasty she just said its alright i’ll deal with it
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Now she will always get true curbside delivery. I'm sure the contractor was treated badly as well which is why he dumped everything on her
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"Burn me once, shame on you; burn me twice, shame on me," is the adage I'd live by too. Boggles the mind that people like her can't understand her prior actions resulted in doing EXACTLY what the delivery type was.
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She is the type to think everyone is trying to rip her off so she takes control of deliveries and what not but then is upset when she realizes she can't handle anything at all on her own.
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I love when people can get back at these Karens by doing exactly what the Karen wants but causes great inconvenience to her.😅
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There is a reason her contractor will not deal with her, and only wants to come and build.
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So she complained that he left tyre marks on her drive way........then wants him to do it again!! People do not understand how hard it is to be a lorry driver!!!
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I have to give the lady a bit of credit here. Once she understood what was going on, she seemed pretty nice. I'm sure aggravations come from being a homeowner getting hit with unexpected costs. Might have been the issue. Maybe not. But she was pretty understanding once our host let her know what's going on.
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Sometimes paying the contractor to deliver is better
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You actually gave her the light of day to explain to her, so I’d say you treated her pretty well.
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I can't imagine working for this woman, she's the type no matter how good of job you do it never enough. She will build up a name and nobody will want to do work for her.
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As soon as I heard that voice, I knew what kind of person she was...and it brought flashbacks from dealing with people like her. People with zero common sense.