CrowdStrike IT outage: How and why it happened | BBC News

34,834
39
Published 2024-07-19
A major software outage has stopped computers working across the world in a number of sectors, causing severe disruption to healthcare, flights, trains, businesses and media organisations.

The outage was caused by a software update from CrowdStrike, a cyber security firm. A bug affected Microsoft Windows computers, knocking them offline around the world.

CrowdStrike chief executive George Kurtz says he is “deeply sorry” for the incident.

Subscribe here: bit.ly/1rbfUog

For more news, analysis and features visit: www.bbc.com/news

#ITOutage #CrowdStrike #BBCNews

All Comments (21)
  • @TomNook.
    There's such delicious irony in spending thousands using a Cybersecurity company to protect your systems from going down, when it's the reason for your systems going down
  • I think the best thing is using Linux instead of Windows at situations like this
  • @CMansfield
    Did they try turning them off and back on again?
  • @MorningNapalm
    They really struck the crowds hard with this update.
  • @gbraadnl
    4:35 unless you run BitLocker. In that case a lot more steps are needed. Plus, you forget possible remote workers, systems in different datacenters, etc. You are also wrong, as this is Windows specific as they use a driver model for this tool. Linux is not less used in corporate environments, but see a different use and also a different method to protect.
  • @apl175
    Hope y'all have your bitlocker recovery keys stored somewhere handy.
  • @joetran8798
    This is not a new piece of software. It is an update to an existing component.
  • @Mark-kh1ny
    There are several remote management tools that can restart an end point in safe mode. I spend my entire life telling companies to get their sh*t together. This doesn’t surprise me….. “It’ll never happen to me” syndrome……
  • @Abhishek-wm6fv
    The issue is with organisations which are understaffed and do recovery... Who asked you for the job cuts and rely on computers
  • Considering the monetary losses an investigation and report must be produced. The update was flawed itself. The lost capacity and opportunity cost is in the millions already as the airlines can not function.
  • @user-ut3nl8pn2b
    人間は青い空を1日1時間以上見るとストレス軽減になるらしいので、だからパソコンの画面が青くなった と真顔でブラックジョークを話したら、夫が笑ってました。
  • @Greenpoloboy3
    Liz Truss' first few days working for CrowdStrike went well it seems.
  • That happened to me when I was working on the Gateline at Staines Station today. For all the passengers that had E-tickets and paper barcode tickets, we had to keep.the widegate open.
  • @helloman121220
    Could not play my game, packet burst, and high latency. It negatively affected my K/D ratio.
  • @xlpeoplepower
    I can't have been the only one noticing the use of the old pound notes (and thus the use of old footage for illustrative purposes) at 3:48
  • @KarlJones73
    Updates should be pushed out in progressive waves to avoid exactly this situation. Change Management challenges processes for blackout and recovery plans. There are more issues than just the update pushed out and breaking.