Get It Together, NZXT: BLD PC Undercover Review as a Real Customer
2,003,058
Publicado 2020-07-19
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In this review, we're secretly testing the customer service experience, build quality, and performance relating to an NZXT BLD "Streamer" system for gaming and streaming. The configuration was about $1500 pre-taxes, featuring the specs listed below. Our goal was to evaluate NZXT's customer service after being horrified at the level of its incompetence when looking through its twitter feed, but we wanted to do that as real customers and without alerting NZXT. We also wanted to test NZXT BLD's ability to assemble a system properly, which is a test that, thus far, Walmart, iBUYPOWER, and CyberPower have all failed in our pre-built reviews. We assume that someone will do it right eventually, but we were 0 for 4 leading into this review. Sometimes it's small, like forgetting to initialize a drive or enable XMP, and other times it features cables disconnected. NZXT's chance to prove that it can be better than long-standing system integrators lies with its BLD systems.
- Case: NZXT H510 White
- CPU Cooling: AMD Wraith Prism
- Motherboard: MSI B450 Tomahawk
- GPU: MSI RTX 2070 SUPER GAMING X
- CPU: AMD R7 3700X 8-CORE CPU
- PSU: EVGA 600W BR BRONZE
- RAM: TEAM T-FORCE VULCAN Z 16GB 2X8 3200 (XMP OFF by default)
- SSD: INTEL 660P 1TB
- EXTRA: NZXT PUCK BLUE
- EXTRA: MSI MS-905C-WIFI
- WIN 10 HOME PRE-INSTALLED
You'd probably find our other pre-built reviews interesting:
GN Walmart DTW Pre-Built Review (Part 1): • Walmart Gaming PC: How to Do Everythi...
GN Walmart Second Chance Review: • Walmart Gaming PC: Second Chance, ~1 ...
Cyberpower Undercover Review: • Walmart vs. CyberPower for Worst Pre-...
iBUYPOWER System Review: • iBUYPOWER vs. Walmart System Build Re...
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TIMESTAMPS
00:00 - Our History of Bad Pre-Built Systems
05:40 - Build & Assembly Quality, Hardware, Connection Issues
15:10 - NZXT customer Service Benchmark
28:22 - NZXT XMP on vs. Off Benchmarks
31:47 - Conclusions
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Editorial, Testing: Steve Burke
Editorial, Testing: Patrick Lathan
Video: Keegan Gallick, Andrew Coleman
Todos los comentarios (21)
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CHARITY AUCTION LISTING IS NOW LIVE! We're auctioning this system off for charity because we don't want it. Signed on the side panel by the team. 100% of proceeds goes to to Cat Angels Pet Adoptions: www.ebay.com/itm/CHARITY-AUCTION-NZXT-BLD-AUTOGRAP… GN Walmart DTW Pre-Built Review (Part 1):https://www.youtube.com/watch?v=PTni-Vfrf9c GN Walmart Second Chance Review: https://www.youtube.com/watch?v=pFVtDFhHy18 Cyberpower Undercover Review: https://www.youtube.com/watch?v=rRlCtp_q1YM iBUYPOWER System Review: https://www.youtube.com/watch?v=h22vF98iGQM
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Just straight up out here auditing other companies customer service departments. Companies pay consulting firms big money to do what you've done.
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That guy in Customer Service coming into to work Monday is gonna be like... "What yall watching..."
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Customer: Your case is on fire! NZXT: DEFINE FIRE
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When one of the most intelligent and knowledgeable PC youtubers says that DIY-only elitism is off-putting, that's strong. I like it
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Beve Sturke is still my favorite anime protagonist.
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"I don't appreciate paying for something that I can't even use". The young man within me that did tech support over 20 years ago just felt this so deeply that he wants to file charges of assault".
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I've been building PCs for 20 years and seating a CPU still makes me sweat every time. Suggesting that random customers should do it is insane.
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Not only have you benchmarked their customer support, you've also trained an army of subscribers how customer support should go, and hopefully this keeps NZXT on their toes. Great job guys, very high quality video.
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As someone whose been in tech support for the better part of two decades, this is frustrating and sad. Most customers are borderline terrified of the inside of the computer and I don't blame them, I used to be that person. They should have a form they fill in which asks for their order number and photos of the inside and outside before they even begin diagnosing the issue. That's not even 101 advice, that's 88 advice...
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Customer service is arguably the most important aspect of a prebuilt PC.
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I just got my NZXT computer :D as soon as I plugged it in and hit the power button, it transformed into MY OWN PRIVATE JET. Who would have thought!!!! I always wanted my own jet. Just hearing the engine roar in my living room gives me the comfort I need to stream. I almost opened my window to see how far my NZXT would fly.
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"Beve Sturke" had me rolling on the floor
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"You bought our pre-built because you want performance, but are uncomfortable putting it together yourself. You just need to remove and reinstall the cpu. Eazy peazy."
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This is the engineering equivalent of a diss track. 30 minutes, of calm, cool, methodical and highly detailed explanation's of NXZT's failures, love it.
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I really love and appreciate your no nonsense reviews of all of these products. You provide a reliable service to people like me researching PC's. Seriously the fact that you guys refuse to pull any punches speaks to your integrity.
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Alright so I’ve had my streamer pc for over 7 months and thanks to this video I found out about XMP and other stuff. Now my pc runs smoothly and no dropped frames in 8 hours of streaming. Thank you!
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I want a T-shirt that says "It sounds like your CPU may have shaken loose in shipping."
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suggesting a customer reseat the cpu is just jaw dropping.
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CPU shaken lose. The Customer service agent was just having a laugh. Lmao
