Customer Service English: Calming Frustrated Customers

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Publicado 2023-02-12

In this video, you'll learn 16 English customer service expressions that can help non-native customer service representatives handle angry customers with ease. Whether you're working in customer service or at a call center, these phrases will help you communicate more effectively and defuse tense situations. With the right expressions, you can turn frustrated customers into happy ones and excel in customer service.

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• Customer Service English Expressions ...

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• Customer Service English Expressions ...

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Todos los comentarios (21)

@dailytipstop1469 hace 1 año

I apologize for the inconvenience. I apologize for any frustration this may have caused. I'm so sorry this has happened. I'm here to help in any way can, and I apologize for the frustration you're experiencing. I know this is frustrating, but I and here to assist you and find a solution.
@saralosier5277 hace 1 año

Having worked as a QA in CS, I find "I apologize for the inconvenience" gets used so much by agents that it comes off as insincere. As an acknowledgement , I like to use "I'm so sorry to hear this, I understand how frustrating this kind of situation can be".
@cristiandominguezramirez9778 hace 1 año

My very first video from you was about this same topic, I think one year and a half ago... Today I am really grateful to you for all your content.
@carmonachavez2369 hace 3 meses

Thank you for this additional idea /helping tips.❤
@supermichaelssecondchannel4342 hace 1 año

Thank you for this video.❤
@mohinhdochoinhapkhau hace 1 año

Great Help. Thank you!
@hamzahq6974 hace 5 meses

Excellent! You are great. Thanks🙏
@willinsnicolas4519 hace 8 meses

You are a good Teacher, I understand everything you said, thanks Teacher
@VickyVicVictoria hace 1 mes

Very helpful! Thank you very much!
@elliecao9230 hace 1 año

Thanks for the video, it is very useful and helpful.
@Keskoncept hace 1 año

Thanks, this is a beautiful video ❤
@carolinijeronimo7026 hace 6 meses

Thank you for this video! I'm brazilian and just started a new job in a foreing company. It helps me a lot!
@craigtravasso hace 6 meses

Great content. Very helpful. Thanks a ton.
@koonanna8164 hace 1 año

Very useful , thank you so much❤❤❤❤
@manuelbenitez3123 hace 1 año

Very useful for my job!
@mancityfan45 hace 6 días

This is a really good video, I like the way you make people understand why they could apilogize without actually accepting direct fault.
@szilviajuhos3886 hace 3 meses

Very helpful, thank you :)
@laura3619 hace 1 año

Excellent 👍
@campusevangelism1859 hace 1 mes

Thankyou very much, The ideas sounds good
@nolvian618 hace 11 meses

Well I love it I always like to hear videos like that n now I found you so ur video was very helpful